Privacy Notice

When you create an account with us, we collect certain personal information to enhance your experience and provide our services. This Privacy Notice details the data we gather, our reasons for collecting it, and how it is used. By registering, you agree to the terms outlined in this policy.

1. Information We Collect

When you sign up, we may request the following information:
Personal Information: Such as your name, email address, mobile phone number, and a selfie for KYC (Know Your Customer) verification.
Account Details: Including your username, membership ID, billing information and recent transaction history.
Usage Data: Information about how you interact with our website and services, such as your IP address, browser type, device information and usage patterns.

2. Purpose of Data Collection

We collect your information to:
Account Management: To create and manage your account, including verifying your identity and processing your transactions.
Service Delivery & Improvement: To provide the services you have requested, improve user experience, and ensure the proper functioning of our platform.
Billing & Account Services: To provide online access to your electricity billing details, including billed amounts, payment due dates, and bill reference numbers.
Energy Consumption Insights: To display trends and insights related to your electricity consumption over time (e.g., kWh usage).

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal data to third parties. However, we may share your information under specific circumstances:
Service Providers: We may share your data with trusted third-party vendors who help us operate our website and provide services, such as payment processors, cloud hosting providers, and customer support services.
Legal Requirements: We may disclose your data when required by law, or when necessary to protect our legal rights, comply with regulatory obligations, or respond to lawful requests from public authorities.

4. Your Rights and Choices

You have certain rights regarding your personal information, including:
Access and Updates: You can access and update your contact details at any time through your account settings.
Data Deletion: You may request the deletion of your account and personal data, subject to any legal or contractual obligations we are required to fulfill. To submit your request, please send a formal letter addressed to the General Manager of SOCOTECO-I.
Withdraw Consent: If you have provided consent for certain data uses, you can withdraw it at any time (where applicable).

5. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. While we are committed to maintaining a high level of security, it’s important to note that no online system is completely immune to risks. As such, we cannot guarantee absolute protection against data breaches.

6. Changes to This Privacy Notice

We may update this Privacy Notice periodically. Any changes will be posted with a new “Effective Date” at the top. Please review it periodically to stay informed.

7. Contacts

For all your requests or comments concerned with this Privacy Policy, please email: dpo@socoteco-1.ph

8. Further Information

If you have any further questions regarding the data SOCOTECO-I collects, or how we use it, then please feel free to contact Data Privacy Officer at the details as indicated above hereof.